How do I return an item?
All product returns require a return authorization number before being shipped back. A “RMA” number is obtained by calling our sales desk at 410-840-3555. Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Some products require a restocking fee. Special order items are decided on a case by case basis and may not be eligible for return.
Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. There are no cash returns; we will issue a business check for the return of funds. Refunds are decided by management and not sales staff.